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Giving local people a voice on health and social care services in County Durham

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Care Navigation System

Care Navigation is designed so that individuals receive the right care from the right place at the right time. Locally, care navigation has been developed with a range of partners and the Clinical Commissiong Groups (CCGs) want to ensure that their voices are included. Initial work was carried out in 2018 to evaluate the pilot - we did this by speaking with staff using the system and with patients who were part of it.

Following a period of engagement (November 2018 to March 2019), we have produced a report with our findings and recommendations. This report will be published on 1st May 2019. We will continue to support the use of care navigation.

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