GP appointment systems
Healthwatch County Durham will be:
- looking at the different ways that GP surgeries are managing their appointment systems
- listening to the experiences of patients to find out which systems are working and what could be better
- identifying and sharing examples of good practice
The survey into GP appointment systems is now live:
Have your say
We gather views from patients and the public about their experiences of health and social care services. We then use this information to make recommendations to improve future services.
Care navigation survey
Healthwatch County Durham has been asked by the two Clinical Commissioning Groups in County Durham to gather feedback on the impact Care Navigation has had on the patient’s experience in Primary Care ie GP services. Care Navigation is the system where trained, non-clinical staff, talk to patients when they book an appointment, providing information about the professionals or services that may be suitable for a patient’s needs. Our role is to carry out an independent, confidential evaluation of Care Navigation. All responses are anonymous. Our aim is to find out what is working well and what could be done better. Many thanks.
NB This survey is not open to people who booked their last appointment online.
Vascular services at UHND
Together with Healthwatch Darlington, we are hosting events on behalf of NHS England about vascular services. The events are intended to provide patients of vascular services and members of the public with information about how vascular services will operate in County Durham and the changes that are happening. In order to capture the experiences of patients who have used vascular services at University Hospital North Durham (UHND), NHS England have produced a survey to seek your views and feedback. The survey is available online or we can send you a copy in the post. Please contact us by phone or email if you would like a paper copy of the survey.