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Giving local people a voice on health and social care services in County Durham
 
 

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Help health and social care services recover from COVID-19 #BecauseWeAllCare

08/07/2020

While NHS and social care services are doing everything that they can to support you and your loved ones, they need our help to know how they can improve. Two-thirds (67%) of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19.

Is that person you? Help us encourage people in County Durham to share their experiences of care by joining us and the Care Quality Commission in our new campaign #BecauseWeAllCare.

Our new campaign aims to help services identify and, more importantly, address issues people are experiencing with their care. You can get involved with #BecauseWeAllCare by telling us your views about how health and social care support can be improved.

  • Take part in our short, confidential online survey or via the Care Quality Commission
  • Contact us  by phone or by email to share your experience, or for information about local services and support
  • Share your experience, and encourage others to do so, on social media with #BecauseWeAllCare. Follow us on Twitter or Facebook.  

 How do people feel about services since COVID-19?

Healthwatch Englands recent polling shows that people are more grateful for the health and care services they receive - particularly GP and hospital services - since the outbreak. It also revealed that:

  • Three-quarters (76%) of people surveyed said that feedback is an important way to improve services, yet despite greater public willingness to contribute, some barriers still remain.
  • A third of respondents (36%) said they would be reluctant to provide negative feedback in case it increases pressure on services or staff.
  • A fifth (18%) of people now consider themselves even less likely to provide negative feedback on care. Among the key reasons cited were a recognition of the challenging circumstances health care staff face (56%) and not wanting to cause further issues for services to deal with (42%).

People aged 18-34 have had the greatest change in attitudes towards care during the pandemic. The polling suggests that as well as supporting health causes, this age groups is now significantly more likely to feedback on care (72%), and to donate to or fundraise for a relevant health cause (52%)

Sir Robert Francis QC, Chair of Healthwatch England said:

“These findings are good news. As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care. Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better. You can help doctors, nurses and care workers find ways to improve support by sharing your experience.”

Please take five minutes to tell us your experience- your feedback is so important and can really help make a difference to the future of care!

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