Work Plan 2018/19
Find out more about the areas we'll be focusing our work on during 2018-19. These include a number of regular items on the Work Plan for Healthwatch County Durham including volunteering and information and signposting.
The regular items on the Work Plan for Healthwatch County Durham, which we will continue to be working on are:
- Volunteering
- Information and signposting
- Sustainability and Transformation Plans (STPs)
- Enter and View visits
We'll also be looking at the following services after they came out top in a public vote on people's health and social care priorities:
- Mental health services
- Transition from young people's to adult services
- Dementia services
- GP appointment systems
Mental health services
We will be:
- Meeting with healthcare professionals and service providers to increase understanding of current and proposed practice
- Developing a survey to capture people’s views of mental health services across the county
- Gathering case studies to demonstrate how current services are experienced by those who use them
- Looking at what service providers are doing to support staff wellbeing
- Sharing our findings and recommendations with the Mental Health Partnership Strategic Board
Transition from young people's to adult services
We will be:
- Contacting healthcare professionals and service providers to identify what support is currently available for those who are moving from children’s to adult services
- Talking to young people and carers about their experiences of transitioning to adult services
- Identifying models of best practice by assessing the impact of previous service developments
- Working with a variety of groups to ensure a wide range of voices are heard
- Sharing our findings with children’s and adult services in County Durham
Dementia services
We will be:
- Contacting local organisations to gather information about support services that are available
- Speaking to relatives and carers at groups across the county to find out what, if any, issues they face
- Developing a survey for relatives and carers to feedback about their experiences
- Sharing our findings and recommendations with clinical commissioning groups and the Dementia Strategy Group
GP appointment systems
We will be:
- Looking at the different ways that GP surgeries are managing their appointment systems
- Listening to the experiences of patients to find out which systems are working and what could be better
- Identifying and sharing examples of good practice
