Work Plan 2018/19

Find out more about the areas we'll be focusing our work on during 2018-19. These include a number of regular items on the Work Plan for Healthwatch County Durham including volunteering and information and signposting.
Healthwatch infographic- have your say

The regular items on the Work Plan for Healthwatch County Durham, which we will continue to be working on are:

We'll also be looking at the following services after they came out top in a public vote on people's health and social care priorities:

  • Mental health services
  • Transition from young people's to adult services
  • Dementia services
  • GP appointment systems

Mental health services

We will be:

  • Meeting with healthcare professionals and service providers to increase understanding of current and proposed practice
  • Developing a survey to capture people’s views of mental health services across the county
  • Gathering case studies to demonstrate how current services are experienced by those who use them
  • Looking at what service providers are doing to support staff wellbeing
  • Sharing our findings and recommendations with the Mental Health Partnership Strategic Board

Transition from young people's to adult services

We will be:

  • Contacting healthcare professionals and service providers to identify what support is currently available for those who are moving from children’s to adult services
  • Talking to young people and carers about their experiences of transitioning to adult services
  • Identifying models of best practice by assessing the impact of previous service developments
  • Working with a variety of groups to ensure a wide range of voices are heard
  • Sharing our findings with children’s and adult services in County Durham

Dementia services

We will be:

  • Contacting local organisations to gather information about support services that are available
  • Speaking to relatives and carers at groups across the county to find out what, if any, issues they face
  • Developing a survey for relatives and carers to feedback about their experiences
  • Sharing our findings and recommendations with clinical commissioning groups and the Dementia Strategy Group

GP appointment systems

We will be:

  • Looking at the different ways that GP surgeries are managing their appointment systems
  • Listening to the experiences of patients to find out which systems are working and what could be better
  • Identifying and sharing examples of good practice

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

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