The latest Annual Report for Healthwatch County Durham has been published.  You can download the PDF by clicking the link below

We know that it can be hard to know where to start when making a complaint.

Our online resources here can help you work out what to do and how to get the most out of your complaint.

We are here to help, so you can also talk to us and have your say

This document describes what Healthwatch County Durham has been set up to achieve and the way in which it is structured.  It describes our strategic priorities for the next three years and sets these within the local context. 

In 2014/15 our focus will be on three section of our community

• the elderly and those with dementia
• children and young people
• those seldom heard

and we will be looking in particular at

• the intergration of health and social care
• how patients and care service users 'make sense' of the system