Shining our spotlight on hospital services
We've been busy gathering information about patient experience on a number of wards at University Hospital of North Durham. The aim was to help County Durham and Darlington NHS Foundation Trust improve the quality of services by identifying areas of good practice that can be shared between wards and highlighting any areas for improvement. Staff from Healthwatch Darlington have also been helping with the project, visiting wards at Darlington Memorial Hospital.
All the wards visited were selected based on recent Friends and Family test results as ones that had done well or had underperformed, and so would provide lessons to be learned. Use the links below to read the reports on the individual wards or take a look at this executive summary for a round-up of our findings from all these "Enter and View" ward visits.
University Hospital of North Durham
Darlington Memorial Hospital