News and reports

Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham.

Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services.

Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy.

Information on what Healthwatch County Durham does.

Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration.

Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery.

Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers.

The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham).

The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable.

This statement shares our approach to engagement and how we intend to make it meaningful.

Our annual report shows the work and achievements we have made over the year.

To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21.