News and reports

From April to June 2026 we reviewed the feedback gathered from individuals across County Durham to identify key trends in health and social care. These shared experiences not only help shape our future engagement priorities but also enable us to pinpoint concerns that may require direct escalation to service providers.

Healthwatch County Durham visited Brandon Lodge under our statutory powers known as Enter and View. We publicised our visit two weeks prior. In order to capture as many residents and their families as possible, we left surveys and a ‘post box’ to be completed and left for our return. During the visit we asked residents about 4 areas of their care; communication, environment, social preferences and the staff and service.