At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals. To do this they want better knowledge through well communicated information and more options through better access to primary care and more joined up working between services.
Reading this report, you will learn what the purpose and objectives are for the NHS as well as the Integrated Care System (ICS) and how the work carried out has an impact on local services. The report also summarises the findings of the engagement carried out by 7 local Healthwatch in the South of the ICS region as well as identifying what works well and what needs to be improved.
- All local Healthwatch will ensure that all key stakeholders including system leaders, will receive their findings using an appropriate and agreed method.
- Healthwatch England will also ensure any significant public facing communications issued throughout the work, not just the final report, are shared with the Integrated Care System and Integrated Care Partnerships. This is for information, not sign-off, but gives them a chance to factor it into their own communications and engagement activity and is an important part of maintaining an open and positive relationship.
- The comments and views that have been shared with Healthwatch England will, joined with other information we have received, help to inform the selection of our own research priorities ensuring that we are focussing on the things that matter to patients, service users, relatives and carers and the public across the North East as well in our own localities.
- This report and individual reports will be used to inform work locally and develop our understandings of what matters to local people across the patch. Local Healthwatch will work collaboratively to ensure that these findings influence the implementation of the NHS Long Term Plan in our area.
- All local Healthwatch will be reviewing the impact of the research findings by keeping positive and collaborative working relationships with the Integrated Care System and Integrated Care Partnerships.
- Any information fed directly to Healthwatch England from NHS England is also monitored so that it is known what is happening at a national level as well as at a local and regional level. This will be reviewed on a regular basis to ensure the local, regional and national voice has been listened to and has influenced decision making.
- It is expected that communications are to be released on a regular basis from NHS England in order for it to be fed back to the relevant parties involved including participants and the general public.