COVID-19 Vaccine Programme

Our report explores the views about the COVID19 vaccination programme of people in County Durham.

In response to COVID-19, the NHS has launched one of the largest public vaccination programmes ever. To help local services and national policymakers understand how they can improve the vaccination programme, Healthwatch County Durham circulated and promoted a survey, developed by Healthwatch England in February 2021.

The survey questions aimed to help gauge public attitudes to, and experience of, the vaccination programme.


  • A high percentage of people who completed the survey are very positive about vaccines in general and in particular about receiving the COVID-19 vaccine. There was praise for the staff, volunteers and the organisation of the vaccination programme
  • This positive view could be because of the positive adverts/messages promoted by the NHS nationally and locally or could be because people wish to protect friends and family as 86% of those completing the survey said this was their main reason?
  • Being able to access appropriate transport to vaccination centres was one of the major concerns raised and we are aware that NHS County Durham Clinical Commissioning Group has arranged transport for some vulnerable people to vaccination sites which is very positive
  • There were a small number of negative comments about the order in which people were called for the vaccination and some concerns about carers not being able to get the vaccination sooner
  • Because all the survey responses we received were from white British or other white ethnicity we are unable to reach any conclusions about the attitudes or views of Black Asian and Minority Ethnic (BAME) communities to the vaccination programme
  • 8 people said they thought the government should do more about misinformation and scaremongering

The organisation has been incredible to deliver the vaccine and there's nothing to fear on receiving the vaccine


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