Enter and View - Kensington Hall Care Home
Healthwatch County Durham visited Kensington Hall Care Home to understand residents’ experiences and assess the quality of care provided. Despite a flood - which was being fixed at the time of visit - staff were calm and had arranged alternative access to water and acquired additional blankets and clothing for the residents because of the lack of heating.
Download Report
Feedback from residents and staff at Kensington Hall reflects a generally positive and supportive environment, with good relationships, personalised care, and a homely atmosphere emerging as consistent strengths. Residents frequently described staff as friendly, attentive, and respectful, highlighting the value of social connections and the reassurance provided by familiar staff members. Many spoke positively about their rooms, daily routines, and the wide range of activities available, all of which contributed to feelings of wellbeing, choice, and independence.
You can download and read this report by clicking the link below.
If you would like this report in a different format, please get in touch with us at:
