Enter and View - Hampton Manor

Report - 19 August 2026

Our role at Healthwatch County Durham is to gather people’s views and experiences, especially those that are seldom heard. In July a pre-announced Enter and View visit was undertaken by authorised representatives at Hampton Manor located in Consett. Our authorised representatives have the authority to enter health and social care premises.

The aim of an Enter and View visit is to gather views and experiences of residents, relatives and staff of a service and observe the environment to assess the quality of the service. All responses were recorded anonymously so to retain confidentiality and anonymity of respondents, any identifiable details have been removed from quotes.

Hampton Manor is a purpose built residential care home in Consett. The home can cater for residential care, dementia care, respite, palliative and end of life care. There are 55 bedrooms, at the time of the report 47 were occupied. The facility includes a cinema screen, bar, library and gardens. The care home employs approximately 40 members of staff, including a cook and activity coordinator. Two weeks prior to the Enter and View visit, we publicised our visit by leaving a display about Healthwatch County Durham and details of our visit. 

Download Report

You can download and read this report by clicking the link below.

If you would like this report in a different format, please get in touch with us at: 

info@healthwatchcountydurham.co.uk

Download (PDF 2.28 MB)

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views

You might also be interested in

You told us: April - June 2026

From April to June 2026 we reviewed the feedback gathered from individuals across County Durham to identify key trends in health and social care. These shared experiences not only help shape our future engagement priorities but also enable us to pinpoint concerns that may require direct escalation to service providers.
Find out more

Enter and View - Brandon Lodge

Healthwatch County Durham visited Brandon Lodge under our statutory powers known as Enter and View. We publicised our visit two weeks prior. In order to capture as many residents and their families as possible, we left surveys and a ‘post box’ to be completed and left for our return.
Find out more