Enter and View - Brandon Lodge
Healthwatch County Durham visited Brandon Lodge under our statutory powers known as Enter and View. We publicised our visit two weeks prior. In order to capture as many residents and their families as possible, we left surveys and a ‘post box’ to be completed and left for our return. During the visit we asked residents about 4 areas of their care; communication, environment, social preferences and the staff and service.
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Brandon Lodge Care Home is a residential care home for older adults with and without dementia. There are 38 bedrooms, at the time of the report 32 were occupied. We created an easy read version of the survey and also used visual prompts and emoji faces to gain insight into specific areas of the service. The team also recorded their own observations on the environment and staff member interactions. Interviews were conducted one to one, and where necessary, staff assisted with communication. All responses were recorded anonymously.
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