Patient Views on Access to GP Led Services Report

Report - 23 March 2023

This year when we asked the public about our work plan priorities, accessing GP services was still one of the priorities they identified.

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This report has been produced by Healthwatch County Durham. We are an independent organisation whose aim is to help people get the best out of their local health and social care services, whether it’s improving them today or helping to shape them for tomorrow.

The public said they wanted us to look at the issues around accessing GP services. Due to the scale of this topic we decided to break it down and focus on accessibility, especially for those with additional needs. In carrying out this research our aim was to:

  • Research the quality of the information provided on automated telephone messages and GP practice websites
  • Engage with some refugee families to hear about their experiences of accessing GP services
Patient Views on Access to GP Led Services Report
Download (PDF 467 KB)

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