Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.
Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers.
Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services.
This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy.
The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham).