1. Annual Report 2016/2017

    Report -

    Our annual report shows the work and achievements we have made over the year.

  2. Annual Report 2017/2018

    Report -

    Our annual report shows the work and achievements we have made over the year.

  3. Annual Report 2018/2019

    Report -

    Our annual report shows the work and achievements we have made over the year.

  4. Annual Report 2019/2020

    Report -

    Our annual report shows the work and achievements we have made over the year.

  5. Healthwatch County Durham Complaints Policy

    Report -

    Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy.

  6. Healthwatch County Durham Background Information

    Report -

    Information on what Healthwatch County Durham does.

  7. Healthwatch County Durham Decision Making Policy

    Report -

    Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration.

  8. Healthwatch County Durham Enter and View Policy

    Report -

    Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery.

  9. Healthwatch County Durham Finances 2020-21

    Report -

    To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21.

  10. Healthwatch County Durham Freedom of Information Policy

    Report -

    The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham).

  11. Healthwatch County Durham Conflict of Interest Policy

    Report -

    The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable.

  12. Healthwatch County Durham Meaningful Engagement Statement

    Report -

    This statement shares our approach to engagement and how we intend to make it meaningful.

  13. Healthwatch County Durham Performance and Dealing with problems

    Report -

    This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy.

  14. Healthwatch County Durham Volunteer Handbook

    Report -

    Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham.

  15. Healthwatch Volunteer Roles

    Report -

    Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services.

  16. July 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 1st July 2020.

  17. September 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 9th September 2020.

  18. December 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 15th December 2020.

  19. March 2021 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 9th March 2021.

  20. Board Governance Arrangements

    Report -

    The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements.

  21. Annual Report 2020/21

    Report -

    Our annual report shows the work and achievements we have made over the year.

  22. June 2021 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 1st June 2021.

  23. Healthwatch County Durham Code of Conduct Policy

    Report -

    Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers.

  24. Healthwatch County Durham Annual Report 2021-22

    Report -

    See our latest annual report for 2021-22 and discover our areas of priority for 2022-23.

  25. Over to You Report

    Report -

    Our Over to You report reviews what is important to you and the people of County Durham about health and care.

  26. "So here's the thing" - Videos Diaries on Young People and Mental Health

    Report -

    Lights, camera, action! Check out Healthwatch County Durham's new video diaries, showcasing young people's experiences of mental health, services and support in County Durham.

  27. Read our 2022 - 2023 Annual Report!

    Report -

    Discover what we've been up to over the last year, and how we have helped you to share your views and experiences in health and social care.

  28. Enter and View Report - Meadowfield Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Meadowfield Surgery as ‘Enter and View’.

  29. Enter and View Report - Ushaw Moor Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Ushaw Moor Surgery as ‘Enter and View’.

  30. Enter and View Report - Tow Law Surgery

    Report -

    Our trained representatives went into Tow Law Surgery on 28th June 2023 to get feedback from the patients using the doctors surgery. We carried out 11 individual interviews with patients and left surveys in the reception area prior to our visit and 7 were completed beforehand.

    Below are some recommendations we have suggested to the surgery, you can find out more by reading our report linked below.

  31. Enter and View - Great Lumley Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Great Lumley Surgery as ‘Enter and View’.

  32. May 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 6th May 2020.