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Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services.

Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham.

This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy.

This statement shares our approach to engagement and how we intend to make it meaningful.

The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable.

The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham).

Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery.

Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration.

Information on what Healthwatch County Durham does.

Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy.

The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing.

Routine dental care has had to change because of COVID-19, with many people struggling to access NHS services. Here’s some information on how to access an NHS dentist now COVID-19 restrictions are eased.