1. Enter and View Report: Ward 14 (Gastro) University Hospital North Durham

    Report -

    Our report looks at the findings from when our authorised representatives visited Ward 14 ('Gastro') at University Hospital North Durham.

  2. Enter and View Report: Ward 16, University Hopsital North Durham

    Report -

    Our report looks at the findings from when our authorised representatives visited Ward 16 at University Hospital North Durham.

  3. Enter and View Report: Hospital Executive Summary

    Report -

    Our executive summary highlights some of the common themes from our conversations with patients and observations from our representatives during hospital Enter and View visits carried out by Healthwatch County Durham and Healthwatch Darlington.

  4. Annual Report 2016/2017

    Report -

    Our annual report shows the work and achievements we have made over the year.

  5. Annual Report 2017/2018

    Report -

    Our annual report shows the work and achievements we have made over the year.

  6. Annual Report 2018/2019

    Report -

    Our annual report shows the work and achievements we have made over the year.

  7. Annual Report 2019/2020

    Report -

    Our annual report shows the work and achievements we have made over the year.

  8. Healthwatch County Durham Complaints Policy

    Report -

    Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy.

  9. Healthwatch County Durham Background Information

    Report -

    Information on what Healthwatch County Durham does.

  10. Healthwatch County Durham Decision Making Policy

    Report -

    Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration.

  11. Healthwatch County Durham Enter and View Policy

    Report -

    Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery.

  12. Healthwatch County Durham Finances 2020-21

    Report -

    To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21.

  13. Healthwatch County Durham Freedom of Information Policy

    Report -

    The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham).

  14. Healthwatch County Durham Conflict of Interest Policy

    Report -

    The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable.

  15. Healthwatch County Durham Meaningful Engagement Statement

    Report -

    This statement shares our approach to engagement and how we intend to make it meaningful.

  16. Healthwatch County Durham Performance and Dealing with problems

    Report -

    This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy.

  17. Healthwatch County Durham Volunteer Handbook

    Report -

    Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham.

  18. Healthwatch Volunteer Roles

    Report -

    Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services.

  19. July 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 1st July 2020.

  20. September 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 9th September 2020.

  21. December 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 15th December 2020.

  22. March 2021 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 9th March 2021.

  23. Board Governance Arrangements

    Report -

    The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements.

  24. Annual Report 2020/21

    Report -

    Our annual report shows the work and achievements we have made over the year.

  25. Young People's Attitudes to the COVID19 Vaccination Programme

    Report -

    Our report looks at the views of young people in County Durham towards the COVID-19 vaccine programme.

  26. June 2021 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 1st June 2021.

  27. Healthwatch County Durham Code of Conduct Policy

    Report -

    Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers.

  28. Dentistry Report

    Report -

    How easy is it for patients to get treatment with an NHS dentist? Discover our latest report on access to dentistry

  29. Children and Young Person's Mental Health Report

    Report -

    Our Children and Young Person's Mental Health Report captures the views of children and young people in County Durham.

  30. Healthwatch County Durham Annual Report 2021-22

    Report -

    See our latest annual report for 2021-22 and discover our areas of priority for 2022-23.

  31. Home Care Services Report

    Report -

    Investigating people’s experiences of home care services was selected by the public as one of their top four priorities when we asked them to help us decide our workplan for 2020/21.

  32. NHS Dentistry Report Update

    Report -

    An update on accessing NHS dentistry. Our team know that many of you are experiencing problems accessing both routine and emergency NHS Dental care.

  33. Over to You Report

    Report -

    Our Over to You report reviews what is important to you and the people of County Durham about health and care.

  34. "So here's the thing" - Videos Diaries on Young People and Mental Health

    Report -

    Lights, camera, action! Check out Healthwatch County Durham's new video diaries, showcasing young people's experiences of mental health, services and support in County Durham.

  35. Patient Views on Access to GP Led Services Report

    Report -

    This year when we asked the public about our work plan priorities, accessing GP services was still one of the priorities they identified.

  36. Read our 2022 - 2023 Annual Report!

    Report -

    Discover what we've been up to over the last year, and how we have helped you to share your views and experiences in health and social care.

  37. Enter and View Report - Meadowfield Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Meadowfield Surgery as ‘Enter and View’.

  38. Enter and View Report - Ushaw Moor Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Ushaw Moor Surgery as ‘Enter and View’.

  39. Enter and View Report - Tow Law Surgery

    Report -

    Our trained representatives went into Tow Law Surgery on 28th June 2023 to get feedback from the patients using the doctors surgery. We carried out 11 individual interviews with patients and left surveys in the reception area prior to our visit and 7 were completed beforehand.

    Below are some recommendations we have suggested to the surgery, you can find out more by reading our report linked below.

  40. Enter and View - Great Lumley Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Great Lumley Surgery as ‘Enter and View’.

  41. Access to GP-led services - The experience of patients from the d/Deaf community

    Report -

    This report focuses on what it is like for people in the d/Deaf community to access GP-led services in County Durham and what support they have received and what further support would help them. We have also spoken to GP practices to find out what support they provide to the d/Deaf community.

  42. Enter and View - Bridge End Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Bridge End Surgery as ‘Enter and View’ and asking for feedback from the patients.

  43. Hospital Discharge Report

    Report -

    In this report we have gathered feedback from patients to find out what people's experiences are of hospital discharge, what plans were in place for them and support received when they leave hospital.

  44. Enter and View - Malborough Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Malborough Surgery as ‘Enter and View’ and asking for feedback from the patients.

  45. Enter and View - Sacriston Surgery

    Report -

    This report looks at the findings from when our authorised representatives visited Sacriston Surgery as ‘Enter and View’ and asking for feedback from the patients.

  46. May 2020 Board Meeting Minutes

    Report -

    Take a look at the minutes from our Board meeting held on 6th May 2020.